At SKINEVER, we strive to ensure that your shopping experience is as seamless as possible, from placing your order to receiving your products. Below, you will find all the details regarding our shipping options and return policy.

Shipping Information

1. Shipping Methods and Delivery Times

We provide the best shipping method to meet your needs. Shipping cost and delivery time are calculated at checkout based on your location.

• Metro Manila: Estimated delivery time is 2-3 business days.
• Outside Metro Manila: Estimated delivery time is 3-7 business days.

2. Order Processing

Orders are processed and shipped within 1-3 business days (excluding weekends and holidays) after confirmation of payment. You will receive a confirmation email with tracking information once your order is shipped.

3. Shipping Fees

4. Shipping Restrictions

Currently, we do not ship to PO boxes, APO/FPO addresses, or certain remote areas. Please ensure your shipping address is valid and correct to avoid delays in processing.

Returns & Exchanges

At SKINEVER, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to assist you.

1. Return Eligibility

We accept returns or exchanges of unused, unopened, and undamaged products within 7 days of the purchase date, provided the item is in its original condition and packaging. To initiate a return or exchange, the following conditions must be met:

• Items must be returned within 7 days from the date you received your order.
• The product(s) must be unused, unopened, and in their original packaging.
• Proof of purchase (order number or receipt) is required.

2. How to Return an Item

To initiate a return or exchange, please follow these steps:

1. Contact Us: Email our customer service team at shopify chat support with your order number, the item(s) you wish to return, and the reason for the return or exchange.
2. Approval: Once we’ve reviewed your request, we will provide instructions on how to return the item.
3. Shipping Your Return: Pack your item securely and send it to the address provided. Customers are responsible for return shipping fees unless the item received was damaged, defective, or incorrect.

Please allow 1 to 3 business days for us to process your return once it’s received.

3. Refunds

Refunds will be processed to the original payment method within 7-10 business days once the returned item is received and inspected. Please note that shipping fees are non-refundable.

If your return is approved, you will receive a confirmation email with refund details. Depending on your financial institution, it may take a few additional business days for the refund to appear on your account.

4. Exchanges

If you wish to exchange a product for a different item, please follow the same steps as for returns. Exchanges are subject to product availability. If the item you wish to exchange is unavailable, we will issue a refund instead.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at shopify chat. We will gladly replace or refund the item at no additional cost to you. Please provide us with the following information:

• Order number
• A description of the issue
• Photos of the damaged or incorrect item

Once verified, we will arrange for a replacement or a refund.

Frequently Asked Questions (FAQs)

1. Can I cancel my order?

Orders can only be canceled before they are processed. Once an order has been shipped, we are unable to cancel it. If you no longer want the order after it has shipped, you can return it following our return policy.

2. How long does it take to process a return?

Returns are processed within 5-7 business days of receiving your returned item. You will receive a confirmation email once the return has been processed. Refunds may take 7-10 business days to appear on your account, depending on your bank or credit card provider.

3. Do you offer free returns?

We currently do not offer free returns unless the item is damaged, defective, or incorrect. Customers are responsible for return shipping costs for all other returns and exchanges.

4. Can I return items purchased from other retailers?

We only accept returns for products purchased directly from SKINEVER through our official website. Products purchased from third-party retailers must be returned to the original place of purchase.