FAQs

How long does the shipment of the order take?

Hello, orders are usually processed within a day or two of the customer placing the order and are delivered within the following estimated time frames: approximately 3-7 days in Metro Manila and 7-10 days outside Metro Manila.

Delayed Delivery

Hello there, Goal-getter! We sincerely apologize for the delayed response and any inconvenience caused by a slight delay in your order delivery, attributed to the high volume of orders. Please be assured that we strive to ship all orders within our specified shipping time frame, following a first-in-first-out policy. Your understanding and patience are truly appreciated.

How much is shipping to Metro Manila/Province?

Thank you for your interest in our products. Shipping fees may vary based on your location - whether in Metro Manila or a province. To check the exact cost of shipping, you may select your preferred courier from our partner courier list during checkout. Thank you!

Do you deliver nationwide?

Yes, we got you!

Do you deliver worldwide?

Absolutely, we deliver worldwide through our esteemed partners, DHL and FedEx.

Do you accept refund?

Absolutely, we do accept refunds after conducting a thorough review. If you have any specific refund inquiries, feel free to reach out to our customer service team for further assistance. We are here to make sure you have a positive experience with us!

Can I changed my order if I already placed it?

Unfortunately, once your order has been confirmed, we are unable to make any changes. Our system-generated inventory process means that alterations are not possible once the order is in progress. We kindly ask that you double-check your order before finalizing it to avoid any inconvenience. Thank you for your understanding!

Can I cancel my order?

You can cancel your order as long as the system has not processed it yet. If you wish to cancel, please do so before the system begins processing your order. Thank you for your understanding!